Service Request

We're here to help

Submit your service request via email

Please send non-emergency service requests to:

For best service, please include the following in your email:

  • Your full name
  • email address
  • Phone number where you can be reached
  • Site name where service is needed
  • Physical location address
  • any supporting documentation (ie. pictures)

Click here for a copy of our Service Request Procedures

Please do not email if you have an emergency request

For immediate assistance during office hours please call 803-765-9070 and ask for the Service Desk.

After Hours, Weekends and Holidays

For all Emergency Service calls after office hours or on holidays, call our on-call technician at 803-765-9070 extension 100, and leave a detailed message including your name, phone number and description of problem.